Sessions and costs

Free initial consultation

First, it’s important that we are both clear on whether I can help and Shetland Resolve is the right route for you, so I offer an initial free consultation, which will take the form of either:

• an email exchange;
• a telephone conversation;
• a skype chat; or
• a face to face discussion.

Sessions & costs

If we then decide to go ahead, sessions will normally last about 60-90 minutes each. Costs are as follows:

* Corporate coaching - price on application
* Performance improvement coaching (sports, public speaking, etc.) - £95 per session
* Problem solving (phobias, trauma, unwanted habits, chronic symptoms, etc) - £80 per session (some discounts are available - see below).

Depending on your preference, sessions can take place at my premises, at your place, at a local centre, by phone or online. In the case of telephone sessions I will call you. If you would like to meet in person at your own place or a nearby centre there is a mileage cost of 45p per mile from Virkie and a travelling time charge ranging from £10 to £30 depending on the location, plus a room hire charge of £10 where applicable. As far as possible, we’ll aim to achieve your desired results within 1 to 6 sessions, depending on the issue. This may seem like a considerable financial investment, but if you are genuinely committed to getting results it’s a small price to pay for your future wellbeing, happiness and success.

Personalised CDs are available (to reinforce positive changes between and beyond the sessions). Unlike generic off the shelf CDs, these are specifically tailored to your needs and are an individual therapy session you can experience in the comfort of your own home as often as you need. The price is £40 per tailored CD.

Making payment

You can pay by cash or by cheque, made payable to Shetland Resolve. If you choose to pay for a block of 3 sessions, a discount of £10 per session is available. If you are on a reduced income through ill health please ask about further discounts that are available. I usually request payment in advance for online sessions or at the end of each face to face session. If you buy a discounted block of 3 sessions payment in full is due at the end of the first session. In due course, I hope to have an online payment facility.

Cancellation Policy

My appointment cancellation policy is there is no charge if more than 48 hours notice is given and payment in full is due at less than 48 hours notice.

Money back guarantee

My aim is to provide an excellent service but, if for any genuine reason, you are not happy with the results of our work together I will refund all (or where appropriate a proportion) of your session fees. This is a genuine money back offer, which I’m confident is very unlikely to be needed, but I do reserve the right to determine the level of refund that is reasonable in the circumstances.

Duration of therapy/coaching

We would usually aim to have achieved your desired results within 1 to 6 sessions, depending on the complexity of the issue. My philosophy is to work rapidly and effectively and to avoid any open ended arrangements that become costly for my clients. We would, therefore, review progress regularly to ensure you don’t attend for more sessions than is absolutely necessary.

Directions

Heading south on the main Lerwick-Sumburgh road, just as you come down Ward Hill overlooking Sumburgh Airport there is a junction to the left signposted Northtown. Instead of turning left at that junction turn right onto the lower of two gravel tracks. Caradon is the 2nd last house with the double white garage doors.